The Employee Assistance Program (EAP) provides professional coaching to assist you in applying the “soft skills” needed to be an effective colleague and supervisor.  According to the American Society for Training and Development (Goleman, Working with Emotional Intelligence, 1998), the three most sought-after skills are effective oral communication, interpersonal skills, and teamwork abilities. This 1997 study of benchmark practices among major corporations found that four out of five companies promote increasing emotional intelligence through training and development.  The primary skills necessary for effective communication, interpersonal skills, and team work are:

  • Listening and summarizing ideas, team dynamics and concerns/issues
  • Empathy or the ability to put yourself in the other person’s shoes
  • Understanding how their behavior impacts others
  • Giving and receiving both positive and negative feedback to assist in effective work performance
  • Responding effectively to differences
  • Understanding group dynamics, roles, and is able to apply the above skills.

Through individual and group training, you learn when and how to apply the above skills to your particular situations.  You will also receive many resources to assist you in learning these skills.  The handouts listed in the right column describe the key competencies and skills that are essential to being an effective colleague, leader, and supervisor.  Each handout also has references to books that provide more detail to each handout. 

For questions, contact the Employee Assistance Program at 815-753-9191.